Refund Policy

1. Overview

We want you to be satisfied with nabu.watch. If you are not happy with your subscription for any reason, you may request a refund within the eligibility window described below. We aim to keep this process simple and fair.

Since Paddle acts as our Merchant of Record, all refunds are processed through Paddle and returned via the original payment method.

2. Subscription Cancellation

You can cancel your subscription at any time from your billing dashboard. When you cancel:

• Your subscription remains active until the end of the current billing period.
• You retain full access to all paid features until the period expires.
• After the billing period ends, your account reverts to the Free plan.
• No further charges will be made after cancellation.

3. Refund Eligibility

We offer a 14-day money-back guarantee on all new subscriptions and plan upgrades:

• Within 14 days of your initial subscription purchase or a plan upgrade, you may request a full refund for that payment, no questions asked.
• After 14 days, refunds are handled on a case-by-case basis. We may offer a pro-rata refund for the unused portion of the billing period if there are extenuating circumstances.

Renewal payments (i.e., charges for subsequent billing cycles after your first) are eligible for a refund within 14 days of each renewal date.

4. How to Request a Refund

To request a refund, contact us at billing@nabu.watch with the following information:

• Your account email address.
• The organisation name associated with the subscription.
• The reason for your refund request (optional, but helps us improve).

We will acknowledge your request within 2 business days and process eligible refunds promptly.

5. Refund Processing

Approved refunds are processed by Paddle and returned to your original payment method. Please allow:

• 5-10 business days for the refund to appear on your statement, depending on your payment provider and bank.
• Refunds are issued in the original currency of the transaction.
• Any applicable taxes collected by Paddle will also be refunded.

6. Non-Refundable Scenarios

Refunds may not be granted in the following situations:

• Requests made more than 14 days after the payment date (unless extenuating circumstances apply).
• Accounts terminated for violation of our Terms of Service, including abuse of the scanning infrastructure.
• Partial months of service where the subscription was actively used beyond the 14-day refund window.

7. Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan:

• The change takes effect at the start of your next billing cycle.
• You retain access to higher-tier features until the current period ends.
• No partial refund is issued for the remaining days on the higher plan, as you continue to have access for the full period you paid for.

8. Free Tier

The Free plan does not require payment and is therefore not subject to this refund policy. You can use the Free plan indefinitely at no cost.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated by updating the "Last updated" date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact

If you have any questions about this Refund Policy or need assistance with a refund, please contact us: